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All our customers are important

As a community management company, we carry out all the tasks involved in this work: account control, monitoring of collections and unpaid bills, preparation of annual budgets, convening and drafting of minutes of general meetings, and regular visits to the communities for on-site inspection of the state of each community.

Our strengths

  • Speed: We respond with the utmost diligence to every request, suggestion or mandate from the board.
  • Communication and Transparency: All the work carried out for each community is reflected periodically in management reports or newsletters, whether in paper or digital format. Each of our communities is offered a community portal that facilitates communication with the owners.
  • 20 years of experience: Thanks to our extensive experience we have a selection of reliable service providers with the best rates.
  • Commitment: From the moment a community becomes our client, we are committed to serve them in the most professional manner possible and we are at their disposal every day of the week, 24 hours a day, if an emergency requires it.
For greater security, Belén Calleja provides each President with a PROTOCOL of responsibilities and functions of the president in a community, which will help them to exercise their position with a greater knowledge of its importance.

Are you the President of your community?

Although a priori you may think that it is a very complicated position, hiring Belén Calleja, your task will be much easier and bearable. The President is one of the governing bodies of the community, although it is true that it is the Board of Owners who must make the most important decisions in the community, limiting both the property manager and the president to be the executing bodies of these decisions. It is true that there will be occasions in which the intervention of the president will be necessary and his criteria will be the determining factor, but going hand in hand with the administrator, who must advise him, together with common sense and the final objective of the community interest, the correct decision making will be guaranteed.

Practical examples of Belén Calleja AIP property management

  • WEEKLY VISITS TO YOUR COMMUNITY:

One of the characteristics that best defines us is the proactive management of our communities. We always try to stay ahead of the curve, and to do that, it’s better to see it than wait to be told about it.

  • NOTICE OF THE EXPIRY OF THE COMMUNITY FEE:

It is not a common practice among property administrators to give advance notice of the next community fee. In our company, on the contrary, we always inform the owner of the proximity of the next instalment as well as its amount and how to pay it (as long as they are not monthly).

  • NOTICE OF RETURN OF DIRECT DEBIT RECEIPT:

In the event that your direct debit bill is returned by your bank, we will inform you as soon as possible so that you can find a solution and thus avoid any other possible returns, both with the community and with other issuing institutions.

  • AUTOMATION IN THE MANAGEMENT OF BAD DEBTS:

As a result of our experience in the profession, the Belen Calleja team has designed an action protocol for the management of defaulters, always in accordance with the guidelines and rules of each community, in order to guarantee the effective collection of all community fees.

  • CONTINUOUS COST CONTROL:

Continuous Cost Control: we request several quotes for each job we are entrusted with in order to guarantee the best price. In addition, we continuously review ALL maintenance contracts and their rates in order to obtain the most competitive prices on the market.